Can I amend or cancel my order?

Amending an order
Cancelling an order
Cancelling an E-Gift Card

Can I amend my order?

We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.

Can I cancel my order?

You can cancel your order within a specific timescale that depends on your chosen delivery method:

• Express and Next-Day Shipping: 15 minutes after completing your order.
• Standard Shipping: 60 minutes after completing your order.
• Items sold and shipped by an ASOS Brand Partner: 10 minutes after completing your order.

After the above timescale is up, you won’t be able to cancel it.

How do I cancel my order?

1. Go to 'My Orders' to view your recent orders.
2. Click on the 'Cancel/View' button next to your order.

If this button is not available, it’s too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order – you’ll find more info on how to return an order here.

Please note: if you cancelled your order through ‘My Account’, we wouldn’t have charged you for it, but the funds may have been reserved by your payment provider. It may take up to 10 business days for the funds to become available again.

How do I cancel an E-Gift Card?

If you bought an E-Gift Card, you have 30 minutes to cancel it – just follow the instructions above.

If that timescale has already gone, and the E-Gift Card hasn't been used or locked to an account, we can cancel it for you. Also, If you provided an incorrect email address, we’ll be happy to amend it for you - just get in touch with us here.

Received an E-Gift Card as a gift? You'll need to ask the person who purchased the E-Gift Card to get in touch with our Customer Care team.