Order Issues

I'm missing an item from my order, what do I do?

We're sorry if there's an item missing from your order. Here’s what could’ve happened:

We may have sent your items in separate parcels - you can also see if your order has been split into multiple parcels in 'My Orders'.
The item you ordered may have been out of stock - we would've sent you an email about this.
If some of your items are being shipped from another warehouse, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'My Orders'.*

If you’ve received all your parcels and something you ordered is missing, please get in touch with our Customer Care team here within 30 days of your order being delivered.