How can I return something to you from Australia?

The Basics
Placing your return
Packing your return
Dropping off your return
Cancelling your return
Waiting for your refund

The Basics

• You have 28 days from the date your order was delivered or made available for collection to place your return and send it back to us. If your order arrives in more than one parcel, the 28-day returns timeframe will start when the final parcel is delivered or available for collection.
• Subject to any exclusions that may apply (see our Returns Policy), returning items from Australia costs $8.99 (AUD), and this amount will be deducted from your total refund.
• All returns are subject to our Original Condition and Fair Use policies – Check out our Returns Policy.
• Returns take up to 21 business days for a returned parcel to reach our warehouse and be processed.
• Once we’ve processed your return, your refund may take up to 10 business days to reach your account (this depends on your bank or payment provider) – read more about how refunds work here.
• We don’t offer exchanges – all accepted returns will be refunded.

Something’s not quite right with an item you received?

For more info on faulty and incorrect items, follow this link.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and may have to send it back to you.

Placing your return

1. Go to ‘My Account’ and open ‘My Orders’. Select ‘Create Return’ on the order you want to return.
   Returning items from multiple orders? No problem - you’ll see all items from the orders you can still return on your screen.* Just make sure all the items you've placed your return for fit into one parcel! Each parcel you're returning has to be registered separately.
2. Select the items you’re returning and the reasons for return. If you're placing your return through our website or iOS App, you'll also see a comment box where you'll be asked to leave feedback on the item you're returning. This helps us improve our future products.
3. Search for your nearest drop-off point. We'll email you a QR code or a returns label, and you can also find it in ‘My Returns’.
4. Once you've created your return, pack all the items you're returning into a single parcel. You can use any packaging you like – doesn’t have to be the one you received your order in - as long as it’s secure.
5. Take your parcel and your QR code to your chosen drop-off point and they’ll take care of the rest.

*Please note: when combining your return with items from previous orders, you'll only be shown the orders that were delivered up to 14 days ago. You can still return qualifying items from orders delivered between 14 and 28 days ago, but you'll need to place your return directly from these orders.

Packing your return

Please make sure all the items you’ve selected to return fit in one parcel. If they don’t, you'll need to create a separate return for the second parcel with the items in it – it’ll have its own QR code and tracking number. Before sending your parcel back, remove the old shipping label or cover it with your new returns label.

You can send your return back in the original box or bag - just remember to remove or cover the original delivery label. You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. We know that not all local recycling facilities accept every type of plastic packaging.

Dropping off your return

You’ll choose your drop-off point when creating your return. If you need to use a different location, your QR code can be used at any drop-off point provided by the same carrier.

If you choose to return through another method, it’s your responsibility to pay for your return. Don’t forget to keep your proof of postage!

Our returns address is: ASOS DC2, GXO Logistics, Armthorpe, Doncaster, DN3 3FB, UK.

Cancelling your return

Changed your mind? You don't need to cancel your return. Simply don't send your items back to us.

Waiting for your refund

You can track the progress of your return by using the tracking number that can be found in the ‘My Returns’ tab in ‘My Account’. If you’ve checked out as a guest, you’ll only be able to see this number in your return drop-off confirmation email. Keep hold of your proof of postage in case you need to contact us.

If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed. Get more information on notifications here.

Your delivery charge may be refunded in some circumstances, for example if your entire order was faulty or incorrect. You can read more in our Ts&Cs here.