We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible to our delivery partners.
Please allow up to 21 business days (excluding weekends and bank holidays) for your package to be delivered back to our warehouse and processed.
If your order has been returned to ASOS by one of our delivery partners, it’s likely to be for one of the following reasons:
- The package was refused.
- Our delivery partner was unable to access the address after several attempts.
- The delivery address was incomplete.
- The package was damaged in transit.
- The order was not collected from the pickup point within 10 business days of it being delivered.
If you’d still like the items and they’re still in stock, we recommend placing a new order to a delivery address that is easily accessible for our delivery partners.
