Where is my order?

The information below also applies to all items sold by ASOS Brand Partners – follow this link to learn more about how deliveries work with our Brand Partners.

Your order should arrive by the estimated delivery date* shown in your Order Confirmation email or in ‘My Account’. Please note, this is an estimate – your parcel should arrive before, on, or shortly after this date. Our delivery partner may need a signature on delivery, so make sure someone is there to receive your order!

How do I track my order?

As soon as your parcel is shipped, we’ll email you your delivery details and tracking link. We’ll confirm once your order has been delivered or is ready for collection. If you have a valid mobile number saved on your ASOS account, our delivery partner may also text updates about your delivery.

To track your order at any time:

• Log in to ‘My Account’
• Go to ‘My Orders’
• Select the order
• Click ‘Track parcel’

If your order is sent in multiple parcels, you’ll see a separate tracking link for each one.

Depending on your delivery method, you may be presented with some additional in-transit delivery options, such as delivery to a neighbour, delivery to a safe place, or a collection from a specified location.

What if I’ve placed more than one order?

If you place several orders within a few days and they qualify for free delivery, we may combine them into one parcel if they’re going to the same address. You’ll see this if tracking details match across orders.

If your items are shipped from different warehouses, they will have the same order number, but each parcel may have its own tracking number and delivery date.

Why are there no tracking updates yet?

Don’t worry - it can take a few days for tracking information to appear. Your tracking will update once your parcel has been scanned by the delivery partner.

If your order status shows ‘It’s Ordered’, we’re still preparing your items. This is normal during busy periods and won’t affect your estimated delivery date.

What happens if my delivery was unsuccessful?

If your delivery attempt wasn’t successful, our delivery partner will either leave a calling card, or send you an update by email. This will let you know if your parcel has been left in a safe location or how to arrange a redelivery.

In some cases, your tracking link will also let you rearrange delivery or choose an alternative option.

Still waiting for your order?

If your estimated delivery date has passed, please allow a few extra days for your order to arrive, especially during busy periods. If your order still hasn’t arrived, contact Customer Care within 30 days of the estimated delivery date.

Just one more thing...

*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.