Where is my order?

1. Track your order

All you need to do is log into 'My Account' and select the order you want to track.

Click the 'Track Order' button to follow your parcel.

Please note, if you've chosen Standard Delivery there won't be any tracking updates until your parcel arrives in Australia. Orders are shipped from the UK so it can take up to 4 business days for Australia Post to receive the parcel and for the tracking updates to begin.

If the tracking doesn’t show any updates or is blank, please allow until your estimated delivery date for your order to be delivered. There may be a delay with your tracking being updated, but it should update soon. 

2. Check the expected delivery date

You’ll find this date in your Order Confirmation email and in the 'My Orders' tab in My Account.

Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, go to 'Track Order' in your account.

3. I'm still waiting for my order

Has your estimated delivery date passed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.