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Delivery

How does your US Express Shipping work?

What are the basics of Express Shipping?

For more  information on Express Click & Collect click here.

Tracking your order and what happens on delivery day?

  • Delivery is fully trackable
  • You'll get delivery notifications via SMS or email from the delivery partner
  • We'll email you a tracking link once your parcel has been shipped
  • You can also track your order by going to your orders in 'My Account' and clicking 'Track Order'
  • If you’re ordering more than one item, your order may arrive in separate packages on the same day as they may be shipped from different warehouses
  • If your items have been shipped in separate packages, you’ll receive individual dispatch emails with different tracking numbers. This way you can track each parcel individually.
  • A signature may be required on receipt of your order
  • If you're not in your order may be left with a neighbour or in a safe place. If it can't be left, then a card will be left telling you how to pick up your order or rearrange delivery.

Just one more thing....

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.