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Delivery

Will I be charged customs and import charges?

When might I be charged customs?

 

Orders to the USA

For US customers, you won’t see any customs charges. If your order has been delivered to a US address, and you have been charged, please keep a proof of payment and contact our Customer Care team by clicking 'Contact Us Now' on this page. 

However, if your order is over $800 and contains items shipped from the UK or the items have any animal names/ parts in them (e.g. faux fur, bone, tortoiseshell) you may need to pay customs charges.  

Orders to Canada

From July 1st 2020, orders being shipped from the US to Canada that are under CAD $150 will no longer be subject to duties. Orders under CAD $150 will still be subject to sales tax and handling fees.

We recognize that you face some charges when shopping with us so we offer a 15% off discount code. For more information on the 15% off code for Canadian customers click here.

Orders to Mexico

For customers in Mexico, you won’t see any customs charges on your order. If you are charged customs, please keep a proof of payment and contact our Customer Care team by clicking 'Contact Us Now' on this page. 

Click here for more information on how customs charges work for deliveries to Mexico.

Orders to Puerto Rico and US Virgin Islands  

If your order is being delivered to Puerto Rico or the US Virgin Islands, you will cover any customs or import duties for your order. Once the order arrives at your customs office, you’ll be contacted with details of the charges. 

Regardless of where you’re shopping from, some items may be shipped from our UK warehouse, so you may be charged customs. You’ll see a message at checkout if this applies for any items in your order.  

If you need to pay a customs charge the delivery partner will contact you directly once they have your parcel to collect payment. This fee will be charged regardless of the price of your parcel and we can't control these charges. 

Sales Tax

Sales Tax is charged on items shipped to the US. In States where ASOS has an obligation to collect, you'll see sales tax applied to your order, which will be correct for the shipping address that you've selected. For more information on Sales Tax  click here.