Why are products shipped from different warehouses

We want to offer the best product range to all our customers, so some of the items you see might be stocked in different warehouses. 

If your order is coming from more than one warehouse, it could be split into separate packages. In this case:

• some shipping options may not be available for all items
• your items may arrive on different days
• each package will have its own tracking number (your order number will stay the same)

You’ll see where your items are being shipped from on the product page and in your order confirmation email, and all available shipping methods will be shown at checkout.

Don’t worry, there won’t be any additional customs or tax charges because of this. 

Items shipped from a different ASOS warehouse

We have different warehouses in UK, Europe, and the US. You’ll see if any of your chosen items would be arriving separately when placing your order.

Items sold and shipped by an ASOS Brand Partner

Any items sold and shipped by our ASOS Brand Partners will be shipped separately from the relevant brand partner’s own warehouse. Please note, these items can only be sent using Standard Shipping. For more info on how deliveries with ASOS Brand Partners work, follow this link.

I’ve received my order, but I think some items are missing

If your order has been split into multiple packages, some items may still be on their way. You can check the number of packages and track each one in ‘My Account’. If you’ve checked out as a guest, you’ll only be able to see this info in your shipping confirmation email.