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Help & FAQs

Delivery And Returns

See below for information about the delivery & returns options in your country

Delivery Returns

Return From: Australia

About ASOS returns

Please remember that you will be charged a fixed fee for a return, which we will immediately deduct from the amount refunded. Exclusions apply.

Read all about our 28-day Returns Policy. Read Policy
Read more on how to create a return and send back to ASOS. View Details
Returning directly to a brand? Click here for more information
Please visit our main Customer Care help Page if you can’t find what you are looking for

Returns fee [$8.99] Exclusions apply.

Australia Post
Returns fee charged. Exclusions apply
Create return

Return through your local Australia Post post office in over 4,400 locations
You can get your QR code by completing our new returns process in My Account – just click the create return link and sign in to get started.
Open Mon - Sat, early until late
Your return will be processed in approximately 21 working days

Need More Information?

See our Returns FAQ