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Customer Service: Returns

How do you return an order to ASOS.com? See below for information about the delivery & returns options in your country
Delivery Returns
Return From: UK

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About ASOS returns

ASDA toyou
FREE RETURN

Create return

  • Return through your local toyou store in over 630 Asda stores nationwide
  • No printer required, simply create a QR code by clicking the link and follow the instructions. 
  • Your return will be processed in approximately 10 days

InPost 24/7 Lockers
FREE RETURN

Create return

  • Return through your local InPost Locker in 3,500 locations
  • No label required simply create a QR code by clicking the link and follow the instructions
  • Avoid the usual queues and return in seconds, 24/7
  • Your return will be processed in approximately 10 days

Collect Plus
FREE RETURN

Create return

  • Return through your local Collect+ store in over 6,000 locations
  • No printer required, simply create a barcode by clicking the link and follow the instructions 
  • Open 7 days a week, early until late
  • Your return will be processed in approximately 10 days

EVRi store
FREE RETURN

Create return

  • Return through your local EVRi store in over 8000 locations
  • No printer required, simply create a QR code by clicking the link and follow the instructions. 
  • Your return will be processed in approximately 10 days
  • Open 7 days a week, early until late

Royal Mail
FREE RETURN

Create return

  • Return through your local Royal Mail post office in over 11,500 locations
  • You'll find a pre-paid label on your returns note in your parcel
  • Open 7 days a week, early until late
  • Your return will be processed in approximately 10 days

EVRi Collection
FREE RETURN

Create return

  • Return through your local EVRi store in over 4,500 locations
  • You can print a label from the carrier website by clicking the create return link
  • Open 7 days a week, early until late
  • Your return will be processed in approximately 10 days

Guernsey Post
FREE RETURN

Create return

  • Return through Guernsey Post by going to Envoy House.
  • You can create a return by clicking the link.
  • Your return will be processed in approximately 10 days 

Jersey Post
FREE RETURN

Create return

  • Return through any Jersey Post Office Islandwide.
  • You can create a return by clicking the link.
  • Your return will be processed in approximately 10 days

Need More Information?

See our Returns FAQ