Customer Service: Returns

How do you return an order to ASOS.com? See below for information about the delivery & returns options in your country

Delivery Returns

Return From: Australia

About ASOS returns

Please remember that you will be charged a fixed fee for a return, which we will immediately deduct from the amount refunded. Exclusions apply.

Read all about our 28-day. Read Policy
Read more on how to create a return and send back to ASOS. View Details
Returning directly to a brand? Click here for more information
Please visit our main Customer Care help Page if you can’t find what you are looking for

Returns fee [$8.99] Exclusions apply.

Return through your local Parcel Point store in over 1,100 locations
You can get your label and returns form by completing our new returns process in My Account – just click the create return link and sign in to get started.
Open 7 days a week, early until late
Your return will be processed in approximately 21 working days

Return through your local Australia Post post office in over 4,400 locations
You can get your label and returns form by completing our new returns process in My Account – just click the create return link and sign in to get started.
Open Mon - Sat, early until late
Your return will be processed in approximately 21 working days