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Returns & Refunds

What should I do if I haven't received my refund?

It can take up to 10 business days for your return to arrive with us and be processed by the warehouse if you're from the US or Puerto Rico. And it can take up to 21 business days to arrive back from Canada or Mexico. Once it has we'll drop you an email to confirm we've received your returned parcel and the details of your refund.

Once you receive this email, it can take up to 10 business days for the funds to reach your account, depending on your payment provider.

If you haven't had your refund here's what you need to do:

  • Make sure it's been 10 or 21 business days
  • Check your junk emails for an email from us
  • Contact us by clicking 'Contact Us Now' on this page and have your proof of postage handy