We’re sorry your order didn’t reach you. Your package may have been returned to ASOS or an ASOS Brand Partner for one of the following reasons:
- The package was refused at delivery
- Our delivery partner couldn’t access the address after several attempts
- The delivery address was incomplete or incorrect
- The package was damaged during transit
- The order wasn’t collected from the pick-up point within the collection timeframe.
What happens next?
Once your package arrives back at our warehouse, we’ll automatically process your refund - you don’t need to do anything.
Here’s what to expect:
- It can take up to 14 calendar days for your package to be received and processed
- You’ll receive an email confirmation as soon as your refund has been issued
- Your refund will be sent to your original payment method - read more about how refunds work here.
Can you resend my order?
We’re unable to redeliver or resend returned packages. If you’d still like the items, and they’re in stock, please place a new order. We recommend using a delivery address that's easily accessible for our delivery partners.
