Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge

Returns & Refunds

I’ve paid with ‘Pay in 4 payments with Klarna’ – How do returns work?

Returned items can take up to 14 days to reach us and be processed by our warehouse. We'll send you an email as soon as we've completed your return. 

What if I've returned my whole order?

  • You'll still need to continue paying your Klarna instalments. However, If you've returned your whole order, then your invoice will be adjusted, and you'll receive a refund from Klarna for all payments you have made. 
  • Your refund will be issued back to your original payment method.
  • If you haven't paid all of your installments, then the rest of your payments will be cancelled.

What if I've returned some items?

If you have returned some of your items, then your invoice will be adjusted to reflect what you have returned.

Any returns will reduce the outstanding balance from the last installment which may get rid of an installment or reduce the installment costs.

An example of how a refund may be adjusted is:

  • Order total - $100
  • Initial instalment - $25
  • Return amount - $15
  • 2nd and 3rd instalment - $25 and 4th installment - $10
  • If the refund amount was $25 then there wouldn't be a 4th instalment.

If you've paid more than the value of the items you have kept, then you'll receive a refund from Klarna within 10 business days for the difference.

Subject to any exclusions that may apply, we may have deducted and retained $4.99 from your order in accordance with our Fair Use Policy (see here for further details). Additionally, depending on your state of residence, sales tax may be charged on this. This all will be deducted from your total refund amount.

If you have any questions about your Klarna account, please contact Klarna Customer Service by clicking here.

Just one more thing....

Disclaimer: Our website links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.