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Order Issues

Can I cancel my order?

If you need to cancel your order for any reason there are varying time limits depending on what shipping option you've chosen:

  • Express and Next-Day Shipping - 15 minutes after completing your order
  • Standard Shipping - 60 minutes after completing your order

To cancel your order, just follow these steps:

Step 1: Log in

Log into 'My Account' and view your recent orders

Step 2: Click cancel/ view 

Click on the 'Cancel/ View' button next to your order. You'll be taken to a summary of your order with a cancel option at the bottom where you'll be able to select a reason for cancellation. If you've been able to successfully cancel your order, you'll receive an email and the status will change to 'Cancelled'.

If the cancel option is not available, then it's too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order. For more information on how to return click here. 

Just one more thing....

When you place an order with ASOS, the funds are reserved for us - we don't actually take the money until your order has been confirmed. If you cancel your order, we don't take the money however it may take up to 10 days for your bank or card issuer to make your funds available to you again.