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Returns & Refunds

I don't have a US returns note, how do I get a new one?

You’ll no longer receive a paper returns slip inside your package – instead, you can now create a return online through your ASOS account.

You’ll need to create your return through ‘My Account’. This will allow you to print off a returns label to put on the outside of your package; the label includes all the information we need to process your return. Find out how to create a return, click here. 

Remember that regardless of where your items were shipped from, you can follow our usual returns process for all of them.