Returns & Refunds
Can I return an item for an exchange instead of a refund?
We hope you're going to love everything you order from ASOS, but if you don't you can return for free.
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
If you're a customer from the US please click here for information about returns. If you're a customer from Canada please click here for information on returns from Canada. If you're a customer from Mexico please click here for information on returns from Mexico.Click here for more information on returning a faulty item. Click here for more information on returning an incorrect item.
Please note, products marked as Final Sale are not eligible for return or refund.