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Order Issues

I'm missing an item from my order, what should I do?

Step 1

We may have sent your items in separate parcels, so check your shipping confirmation email to see the number of parcels you're due to receive.
If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside.
Please check the delivery notes from each part of your order to make sure you're not missing anything.

Step 2

If an item is missing, please contact our Customer Care Team  using the visible on this page button 'Contact us now'.
You'll need to provide your order number and details of the missing item and we'll do our best to resolve the issue for you as quickly as we can.