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ASOS UPDATES

HOW TO DO PAPERLESS RETURNS

By ASOS, February 10, 2020

We've got good news: as part of our commitment to reducing our carbon footprint, we're officially switching over to paperless returns. That’s right, say goodbye to those pesky paper forms inside your ASOS orders cos now you can do all your returns online.

 

WHY PAPERLESS RETURNS?

We send out about 64 million paper returns inserts in one year. That would save 8,450 trees or 320,000 kg, which is equivalent to the weight of…

How to do a paperless return | ASOS Style Feed

HOW DO PAPERLESS RETURNS WORK?

We want every stage of your journey with us to be easy AF, so naturally we’ve made the digital returns process as simple as possible. Check out these steps or watch the video above for more.
How to do a paperless return | ASOS Style Feed

Pro-tip: download the ASOS app to get real-time updates on when digital returns are rolled out in your country.

And there's more to come. In 2019, we signed the Ellen MacArthur Foundation’s New Plastics Economy Global Commitment, which is an initiative to eliminate all problematic or unnecessary packaging by 2025. We’ve already made a ton of commitments to make that possible, like making 100% recyclable bags out of even more reused materials and moving away from single-use plastics. And we'll be making more changes soon — watch this space, people. 

Got more questions about our packaging? Head here for more info.

 

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