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Technical

I've forgotten the account password, how do I reset it?

If you've forgotten your password, it's really simple to get back into your account.

  • Step 1 - Head over to our sign in page by clicking here or it can be found in the right-hand corner of the screen.
  • Step 2 - Click the 'forgot password?' link and enter your email address.
  • Step 3 - We'll then email you a link directly to your registered email address to reset your password.

Having trouble finding the email?

We recommend checking your spam or junk folder if you can’t find the email. Make sure to also check the inbox of any other email address that may be linked to your account. For example, if you’ve linked a social media account to your ASOS account, it’s worth checking the email address connected to that account as the email could have been sent there.