Returns & Refunds
What will happen with my refund if I’ve used a spend and save code?
All of our spend and save codes have a minimum spend, which you'll be able to view in the Terms and conditions of the code. This minimum spend must be met for the promo code to apply.
If you place an order using a spend and save code, and then return an item from your order that brings the cost of your order under the minimum spend, then the terms of the code have no longer been met. This may mean that the amount you're refunded for the returned item is adjusted, or that no refund will be given.
An example of how a refund may be adjusted is below:
- Code - $20 off a minimum $100 spend
- Order total - $110
- Returned item - $30
As the return brings the total spend under the minimum spend of $100, the refund will be adjusted to reflect this and the discount of $20 removed. This would mean a refund of $10 would be issued.
If you've received an email saying one or more of your items are out of stock this may affect the refund you get back if you used a spend and save code. We thought we had the stock of the item when you placed the order. However, when we went to pack your order up we realised we didn't have the item available anymore.
If the minimum spend has still been met you have nothing to worry about, but if you fall under it the terms and condition have no longer been met. The refund amount you'll get will be outlined on the e-mail we send to you.