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Returns & Refunds

What happens to my refund if I'm no longer using my card?

  • Your refund will still go back onto the card used on your order as long as the card account is still open.
  • When a card is lost, stolen or cancelled, we can still refund that card. We cannot refund your order to a different card.
  • If you have any issues seeing your refund 10 business days after it was completed by us, please get in touch by clicking 'Contact Us Now'.

 

Returning an order within 29 to 45 days of the item being delivered to you or available for collection? A gift voucher for the full amount of the items you return will be locked to your account ready for you to use on your next purchase. To find out more about returns between 29 and 45 days, click here.