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Returns & Refunds

My refund is incorrect, what should I do?

We're really sorry if we've made a mistake with your refund!

If this is the case, please contact our Customer Care Team by clicking 'Contact Us Now' on this page, and we'll sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.

The following may affect the amount you have been refunded:

  • The shipping charge, which is not refunded when you return something
  • A promo code was applied at the time of sale, which may not be applicable anymore
  • If you return your order within 29 and 45 days of  the item being delivered to you or available for collection, a gift voucher will be locked to your account instead. To find out more about returns between 29 and 45 days click here.