Returns & Refunds
My refund is incorrect, what should I do?
We're really sorry if we've made a mistake with your refund!
If this is the case, please contact our Customer Care team by clicking 'Contact Us Now' on this page, and we'll sort it out for you as soon as possible. Please make sure that you include your order number and any item details relating to the refund when you get in touch.
The following may affect the amount you have been refunded:
- The shipping charge, which is not refunded when you return something.
- The returns charge that has been deducted from your total refund amount - we charge $3.99 (USD) per returned package for returning an item more than 14 days after receiving it. Additionally, sales tax may be charged on the returns fee (this depends on the sales tax percentage in your state).
- Any discounts that were applied at the time of sale, which may no longer be applicable (e.g. Spend & Save codes - learn more about them here). Check out our Ts&Cs for more info.