Returns & Refunds

I've forgotten my returns note, what should I do?

Q: I've forgotten my returns note, what should I do?

US and Canadian customers will no longer receive a paper returns slip inside their parcel- instead, you can now create a return online. Once you’ve created your return, the address label you print has your unique order details on the front, so we’ll know the parcel is yours. When you created your returns label via ‘My Account’, you were asked to select the items you’re returning and the reason you’re returning them. Our returns team will use this information to process your return once the order reaches our warehouse. All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you. Customers in Mexico can print out a new returns form from the attachments section below and make a return through your local post office. Please note that we are unable to process a refund for orders returned to us without a returns note. For more information on how to return from the US , click here. For more information on how to return from Canada , click here. For more information on how to return from Mexico , click here. For more information on how to return from Puerto Rico or anywhere else , click here and select your country from the drop down.

US and Canadian customers will no longer receive a paper returns slip inside their parcel- instead, you can now create a return online.

Once you’ve created your return, the address label you print has your unique order details on the front, so we’ll know the parcel is yours.

When you created your returns label via ‘My Account’, you were asked to select the items you’re returning and the reason you’re returning them. Our returns team will use this information to process your return once the order reaches our warehouse.

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

Customers in Mexico can print out a new returns form from the attachments section below and make a return through your local post office. Please note that we are unable to process a refund for orders returned to us without a returns note.