Returns & Refunds
I've forgotten my returns note, what should I do?
Orders placed after December 18, 2023 are subject to our Returns Policy.
US and Canadian customers will no longer receive a paper returns slip inside their package- instead, you can now create a return online.
Once you’ve created your return, the address label you print has your unique order details on the front, so we’ll know the package is yours.
If you're returning from the US, we’ll send you either a QR code or a returns label to your registered email address - you'll see if a QR code return is available when selecting where you want to return your order from. For QR code returns, simply present the code at the UPS post office when dropping off your return. If returning with a label, all you need to do is print it, place it on the front of your parcel and take the return to your nearest location. We recommend removing or covering your shipping label before attaching your returns label to your parcel.
When you created your returns label via ‘My Account’, you were asked to select the items you’re returning and the reason you’re returning them. Our returns team will use this information to process your return once the order reaches our warehouse.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
Customers in Mexico can print out a new returns form from the attachments section below and make a return through your local post office. Please note that we are unable to process a refund for orders returned to us without a returns note.
- For more information on how to return from the US, click here.
- For more information on how to return from Canada, click here.
- For more information on how to return from Mexico, click here.
- For more information on how to return from Puerto Rico or anywhere else, click here and select your country from the drop down.