Returns & Refunds
I've bought an E-Gift Card, can I cancel or return it?
If you didn't purchase the E-Gift Card, you'll need to contact the person that did so that they can get in touch with us.
Step 1: Cancel your order within 30 minutes
If you bought the E-Gift Card, you can cancel your order within 30 minutes of completing it. Just log into 'My Account' and click the 'Cancel/View button' next to your order.
Step 2: Contact Us
If that timescale has already gone, and the E-Gift Card hasn't been used or locked to an account, get in touch with our Customer Care Team by clicking 'Contact Us Now'.
We can cancel it for you or if it's because of a mistake in the email address, we'll change it for you and send you another one.