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Returns & Refunds

I'm an International customer, how do I make a return?

We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items. 

Returns Options

Want to return something? No problem, as an International customer, you can return your package using any postal service.

For more information on how to return click here and select your country from the drop down menu. Click here for more information on how to return from Canada. Click here for more information on how to return from Mexico

Do I need proof of postage?

As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your package goes missing in the mail, you'll have proof you've sent it.

Returns Note

Have you lost your returns note or label? You can print a new one off using the attachment section on this page. Click the 'Download' button. 

When returning items make sure the returns form is filled out with your order number and placed in your returns package- we can't process your order without these details.

How long does it take to arrive with you?

It can usually take up to 21 business days (excluding weekends and public holidays) for your return to be processed by our warehouse, depending on your location and which postal service you use.

Once we've processed your return, we'll drop you an email to let you know. 

Any refund will automatically be issued to the card you used to place the original order. This typically takes up to 10 business days (excluding weekends and public holidays), dependent on your bank/card issuer. 

Just one more thing....

Did you order from ASOS Marketplace? If so, please contact the seller directly for return address and instructions.