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Returns & Refunds

Can I return more than one order in the same parcel?

How do I combine my returns?

If you're returning from the US, you can combine your returns. You’ll need to register a return online  in 'My Account' for each order you’re sending back to us, so we know which items we’ll be receiving and why. 

You'll receive a unique returns label for each return you create. However, if you're combining your returns and returning items from more than one order in the same parcel, you can just print one label and attach it to your parcel - it doesn't matter which one!

Only the order that's associated with the return label will update in 'My Account'. However, we'll process all of your returned items at the same time once they arrive back at our warehouse, and will drop you an email to let you know. 

How does combining my returns save carbon emissions?  

By combining your returns, you’ll save on the space that multiple parcels would have occupied in a vehicle. This helps us process returns more efficiently by reducing the number of vehicles that need to transport goods back to us, saving emissions associated with those vehicles. To find out more about carbon emissions, click here.

Is there a limit on how many orders I can send back in the same parcel? 

You'll need to make sure that your parcel is under 44lbs and doesn’t exceed  16inx22inx21in – otherwise UPS Ground may not be able to accept it.

Do I need to send anything back to you with my consolidated return?  

No -  all you need to do is send your items back, alongside any opened or used ASOS packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 65%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. What's more, you'll be helping us close the loop, turning some of that used plastic back into fresh ASOS packaging. The more ASOS plastic packaging we get back, the more we can recycle back into new ASOS bags.