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Returns & Refunds

Can I return items I've bought with an E-Gift Card?

Yes, you can return items that have been paid for using an E-Gift Card. You still have 45 days from when you receive your parcel to return it to us, including sale items. For more information on how to return from the US click here. For more information on how to return from Canada click here. For more information on how to return from Mexico, click here.

If you paid for your whole order with an E-Gift Card, the refund will be credited to your ASOS account, ready for you to spend straight away.

If you paid with a combination of E-Gift Card and another payment method, we'll refund with the alternative payment method first – then the remaining amount will be credited to your ASOS account, ready for you to spend straight away.

Your replacement E-Gift card will have the same expiry date as your original E-Gift card.

Final Sale

Please note, products marked as Final Sale are not eligible for return or refund.