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Payment Promos & Gift Vouchers

I haven’t received my Klarna statement – What should I do?

If you used Pay in 4 payments with Klarna as your payment method, your statement will be sent to your registered email address as soon as your order has been placed. If you haven't received your email, it's worth checking your Junk email folder in case it's been filtered there. Please note that your statement email is sent from Klarna rather than ASOS.

If you've checked and still not received your statement, please get in touch with Klarna Customer service here or our Customer Care team by clicking 'Contact Us Now' on this page.