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Order Issues

What do I do if the E-Gift Card I bought hasn't arrived?

If you placed an order for an E-Gift Card but it hasn't yet arrived here's what you should do.

Step 1: Allow up to 24 hours

The E-Gift Card can take up to 24 hours from the time you placed your order to be sent. If you requested the E-Gift Card to be sent at a later date it can take up to 24 hours from this time.

Step 2: Ask the recipient to check their junk mail

The E-Gift Card may have been sent straight to the recipient's junk folder. Please ask them to check in their junk mail.

Step 3: Contact us

If it's not there contact our Customer Care Team by clicking 'Contact Us Now' on this page with the following details and they'll be able to look into it for you:

  • The order number you received when you ordered the E-Gift Card or the email address registered to the account the voucher was ordered from
  • The value of the E-Gift Card
  • The email address the E-Gift Card was sent to