Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Internet Explorer

Order Issues

I've received a faulty item, what should I do?

We're really sorry if you've received a faulty item. 

Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. 

For more information on how to return, click here. If you're not able to create a return, please get in touch with Customer Care. 

Worn your favorite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full. 

Please note - we're not able to send replacements for faulty items.