I've received an incorrect item, what do I do?
We want to fix any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and once inspected, we'll refund you as soon as it arrives back at our warehouse.
To create your return, simply log into ‘My Account’ and click ‘Create Return’ next to the order you’re sending back. Don’t forget to select ‘incorrect item received’ as your reason for return.
For more information on how to return for free within the US, click here.
If you still want the item and it's in stock, please order it through our website as normal. The easiest way to do this is to log into 'My Account', view your original order, and then add the item to your shopping bag.
All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.
Please note that items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. This does not affect your statutory rights.