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Order Issues

Can I amend my order?

We're really quick at packing your order up which means we can't make any changes once you've placed it. This includes changing the shipping option, shipping address, item size or payment method.

However, you may be able to cancel your order and place a new one instead. 

  • Express and Next-Day Shipping - 15 minutes after completing your order
  • Standard Shipping - 60 minutes after completing your order

To cancel your order, just follow these steps:

Step 1: Log In

Log into 'My Account' and view your recent orders

Step 2: Click Cancel/ View

Click on the 'Cancel/ View' button next to your order. This button will take you to a summary of your order with the option to cancel at the bottom. You'll need to choose this and select a reason for the cancellation. If you've been able to successfully cancel your order, you'll receive an email and the status will change to 'Cancelled'.

If the cancel option is not available, then it is too late to cancel the order. However, you can return any unwanted items for a refund once you've received your order. For more information on our Returns Policy please click here.