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Delivery

How do deliveries to Canada work?

Delivery to Canada is available on our Standard, and Next Day Express Delivery services.

You can find out more about our Next Day Delivery service here.

How does Standard Delivery work?

  • Your order will arrive within 6 working days.
  • Delivery is available Monday - Friday (excluding weekends and public holidays).
  • Standard Delivery costs C$15 or is free for orders over C$75.00
  • If your order has been sent with a trackable service, we'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.
  • Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

How does Express Delivery work?

  • Your order will arrive within 4 working days*.
  • Delivery is available Monday - Saturday (excluding public holidays).
  • Express Delivery costs C$25.00.
  • We'll email you a link to your tracking information once your parcel has been been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.
  • Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

Please note that deliveries to the following territories may take longer than the time frames stated above due to their remote locations:

  • Newfoundland
  • Labrador
  • Northwest Territories
  • Nunavut
  • Yukon Territory
  • Saskatchewan

Will I have to pay taxes?

We recognise that as a Canadian customer you may face charges when shopping from us so we offer a 15% discount code to help. For more information on the 15% off promo code for Canadian customers click here. You'll also be charged a $10.75 Canadian post admin fee.

Just one more thing....

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.