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Coronavirus Updates

Delivery Updates

The safety of our staff and partners is our top priority, so we’re working around the clock to make sure that you can get your ASOS orders as quickly and safely as possible. 

If your order has been sent with a trackable service you’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can log into ‘My Account' and click 'Track This Order'. 

We're working with our courier companies to protect both their drivers and your health, so your favourite parcels – ASOS parcels – can keep landing on your doorstep. These include selecting safe places for packages to be left and drivers signing on your behalf.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.