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Why can't I see the catwalk videos on the website?

1. Check what version of Adobe Flash Player you have


If you're having trouble viewing the catwalk videos, make sure you have the latest version of Adobe Flash Player from You must have at least version 9 installed.


2. Contact us


If after this you're still having problems, contact our Customer Care Team and include:

  • As much detail as you can about the issue
  • Screen shots of any error message you get
  • Which web browser you are using (e.g. Edge, Firefox, Chrome, Safari etc.)
  • What you have done so far to try to resolve it