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Technical

I'm seeing your desktop site on my mobile device, what should I do?

Our desktop site should automatically load up on desktops and tablet devices when visiting ASOS. If you're seeing our desktop site on your mobile device, there's a few things we'd recommend checking:

1.     Delete your cookies and cache

iOS - Safari

Press the Home button and go to Settings. You'll see Safari listed with some other apps. Simply select Safari and then select Clear History and Clear Cookies and Data.

Once you've done this, simply open up Safari again and go to our website. You should now see our mobile site instead of desktop.

You can also tap the Share button and then Request mobile site.

 

iOS -  Chrome

If you're using Chrome on an iOS device, open up the Chrome app and press the Menu button in the top right hand corner (its three lines one under the other).  

Select Settings and then Privacy on the next screen. You'll then see the options to clear your cache and cookies.

Once you've done this, simply close and reopen Chrome again and go to our website. You should now see our mobile site instead of desktop.

Alternatively, you can tap the 'settings' button (the 3 dots at the bottom right hand side)  and then tap Request mobile site.

 

Android - Chrome

If you're using an Android device, then with your browser open, press the Menu button. Select Clear Browsing Data and then Privacy on the next screen.

You'll see a pop up where you can select the data you want to clear. Tick the relevant boxes and press the Clear button.

Alternatively, tap the Settings button (the 3 dots at the top right hand side) and confirm that the desktop site box is unticked.

If your operating system or browser is not listed please check out your browser's support documents which you can most likely find online.

2.     Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

 

3.     Contact Us

If you're still having problems, contact our Customer Care Team with the following information:

  • As much detail as you can about the issue
  • Screen shots of any error messages you get
  • What operating system you're using
  • What you've done so far to try to resolve it