Returns & Refunds
I've paid with Afterpay, how do returns work?
We’ve extended our returns policy for Christmas 2023. Orders placed between 13 November 2023 and 18 December 2023 can be returned up until 15 January 2024 for a full refund back to your original payment method.
Orders placed after 18 December 2023 are subject to our Returns Policy.
If you want to return an item:
Returned items can take up to 10 days to reach us. We'll send you an email as soon as we've completed your return.
You'll be sent an updated invoice within 24 hours after your your return has been processed. If a refund is owed to you, a refund will be issued back to your original payment method. Please allow up to 10 working days for this money to show in your account.
Your right to return items isn't affected by the payment period, and you'll only have to pay for the items that you keep.
If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location.
Contact Afterpay Customer Service here for the following:
- If you've returned items from an order paid for with Afterpay and the date that your payment is due is near, as you may be able to extend the payment period.
- If you have any questions about extending your payment period, as ASOS aren't able to extend it for you.
- If you've received a reminder but already returned items to us. You'll automatically receive a reminder from Afterpay if the date that your payment is due passes.
If you're waiting for your refund:
Once your return has been completed by ASOS, your updated invoice will be visible in your portal.
You'll receive your refund from Afterpay within 5-10 working days to your chosen account.
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