Returns & Refunds
I'm an International customer, have you received my returned items?
Once your return has been received by our warehouse, we'll email you to let you know whether a refund has been issued.
If you're returning multiple items from an order, or more than one order in the same parcel (excluding returns created through My Account), please allow up to 24 hours for all items to be processed. Individual items may be refunded at different times within this period at the warehouse.
The time it takes for your parcel to reach us varies depending on where you are returning it from.
Hong Kong - 18 days
New Zealand - 15 days
Rest of World - 21 working days
Please note that working days do not include weekends and bank holidays.
If you're yet to receive your return confirmation email, please follow the below steps:
1. Allow for your returns timeframe to pass
Please allow the timeframe shown above to receive your return confirmation email
2. Contact us
In the unlikely event that you haven't received an email after the timeframe shown above, please contact our Customer Care Team, and we'll get back to you as soon as possible.
Make sure you let us know your original order number, which items you have returned, when this was returned to us and any delivery reference numbers (i.e. returns drop-off details from the courier) when you contact us.