Skip to main content
your browser is not supported
To use ASOS, we recommend using the latest versions of Chrome, Firefox, Safari or Edge

Returns & Refunds

How do I return my order from Singapore with home collection?

Complete the returns note that came with your parcel and put it into the parcel with your return.

Ninjavan Collections

To create a return label and book your return, click here

Home collection is available across Singapore however, please see restricted zones list in the 'Attachments' section.

The service is available 6 days a week, excluding Sundays and public holidays.

Your return can be collected at the following times:

  • 9-12pm
  • 12-3pm
  • 3-6pm
  • 6-10pm

 

You'll need to book the collection 1 day prior to the collection date.

You'll be given a code which you'll need to quote to the driver.

If the Home Collection is unsuccessful, NinjaVan will attempt 2 more times. If the third attempt fails, you'll need to register a new return. 

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

 

Just one more thing....

Disclaimer: our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. ASOS have no control over these sites and are not responsible for their content or availability.