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Returns & Refunds

How do I return my order from Singapore with home collection?

Complete the returns note that came with your parcel and put it into the parcel with your return.

Ninjavan Collections

To create a return label and book your return, click here

Home collection is available across Singapore however, please see restricted zones list in the 'Attachments' section.

The service is available 6 days a week, excluding Sundays and public holidays.

Your return can be collected at the following times:

  • 9-12pm
  • 12-3pm
  • 3-6pm
  • 6-10pm


You'll need to book the collection 1 day prior to the collection date.

You'll be given a code which you'll need to quote to the driver.

If the Home Collection is unsuccessful, NinjaVan will attempt 2 more times. If the third attempt fails, you'll need to register a new return. 

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.



Just one more thing....

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