Complete the returns note that came with your parcel and put it into the parcel with your return.
Ninjavan Collections
To create a return label and book your return, click here.
Home collection is available across Singapore however, please see restricted zones list in the 'Attachments' section.
The service is available 6 days a week, excluding Sundays and public holidays.
Your return can be collected at the following times:
- 9-12pm
- 12-3pm
- 3-6pm
- 6-10pm
You'll need to book the collection 1 day prior to the collection date.
You'll be given a code which you'll need to quote to the driver.
If the Home Collection is unsuccessful, NinjaVan will attempt 2 more times. If the third attempt fails, you'll need to register a new return.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
