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Payment, Promos & Gift Vouchers

What happens if the Gift Voucher I bought hasn't been received?

It can take up to 24 hours from the time you placed your order for a Gift Voucher to be sent.

If it has been more than 24 hours since you placed your order please ask the recipient to check in their junk mail; if it's not there contact our Customer Care Team with the following details and they'll do their best to replace it for you:

  • The order number you received when you ordered the gift voucher or the email address registered to the account the voucher was ordered from
  • The value of the gift voucher
  • The email address the gift voucher was sent to