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Payment, Promos & Gift Vouchers

I’m a UK customer and haven’t received my Klarna statement – what should I do?

If you used Klarna as your payment method, your statement will be sent to your registered email address as soon as your order has been placed. If you haven't received your email, it's worth checking your Junk email folder in case it's been filtered there.

Please note: your statement email is sent from Klarna rather than ASOS.

If you've still unable to locate your Klarna statement, please get in touch with Klarna Customer service here or our Customer Care team so we can help you further.

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