Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.
If we're unable to validate your order, we may get in touch to ask for a little more information from you.
Part of our security checks may leave a soft footprint. We don't undertake any credit checks when confirming your order and rest assured these security checks won't affect your credit rating.
In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with our Customer Care Team.
