What happens if I'm not in when my order arrives?
Someone needs to be in when your parcel is due to be delivered as we may need a signature. If this isn't possible, our delivery partner will usually try to deliver more than once.
Alternatively they'll leave a calling card (or send you an email notification if your order is being delivered by Hermes) confirming that they've either left it with a neighbour, left it in a safe place, when they will try to re-deliver or give you details on how to collect it.
If your order was placed on our Next-Day or Nominated Day delivery services, you may be presented with some additional in-flight delivery options including:
- Selecting a 1-hour delivery window
- Changing your delivery date
- Requesting leave with neighbour
- Requesting leave safe
- Requesting collection from a Pickup shop.
Follow My Parcel GPS tracking is provided, so you'll know exactly when to expect your delivery.