My order status is still ‘It's Ordered’, when will it be shipped?
If the status of your order is showing as 'It's Ordered', it means that we're busy getting your order together ready to be sent out.
During busy times, this status may show on your order for longer than usual.
Your estimated delivery date is in your order confirmation email and includes the time it takes for us to package your order. Remember that depending on the warehouse from which your item(s) are shipped, delivery times may vary.* Warehouse locations will be shown alongside the item information on the product page. Find out why products are delivered from different warehouses here.
You'll receive another email once your order is on its way, which will include a tracking link if your order has been sent with one of our trackable delivery services.
If your order hasn't arrived by the delivery date in your confirmation email, get in touch with our Customer Care team so we can help you further.
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.