My order is being delivered to Qatar or Israel, do I need to present anything at the time of delivery?
If your order is being delivered to Qatar, a valid proof of ID will be required at the time of delivery to confirm your identity.
If your order is being delivered to Israel and is over $75 USD, you'll also be required to present a valid proof of ID at the time of delivery.
You can use the following as a valid proof of ID:
- Valid passport
- Driving license
- Cheque guarantee
- Credit/Debit card
- Bank/Building society book
On some occasions, you may be contacted before your parcel arrives in your destination country and asked for your ID number in order for your parcel to clear customs. To find out more information on customs and import charges, click here.
If your order has been sent with a trackable service, you can keep an eye on the tracking by following the link provided to you in your shipping confirmation email.