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Delivery

How does shipping to New Zealand work?

Shipping to New Zealand is available on our Standard and Express Delivery services.

How does Standard Delivery work?

 

• Your order will arrive within 7 working days* and will be shipped by Courier Post.

• Delivery is available Monday - Friday (excluding weekends and public holidays).

• Standard Delivery costs NZD $22.99 or is free for orders over NZD $63.00.

• If your order has been shipped with a trackable service, we'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.

• Dependant on the Delivery Partner, you might be presented with shipping options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

 

How does Express Delivery work?

 

• Your order will arrive within 4 working days* if it's placed by 23:00 local time.

• Delivery is available Monday - Saturday (excluding public holidays).

• Express Delivery costs NZD $50.00.

• We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.

• Once the parcel has reached the destination country, the Delivery Partner will attempt to contact you to confirm delivery or to leave your parcel in a safe place.

• The Delivery Partner will attempt delivery once. Orders will only be left in a safe place if requested.

• If the parcel is unable to be delivered, the order will be sent to the nearest PBT Depot. You'll be able to rearrange delivery or collect your parcel.

• If collecting, you'll need to show valid proof of ID and the tracking number in order to collect your order.

• If the order isn't collected from the PBT Depot after 5 days, it'll be returned to ASOS.

 

Want to find out more information on customs charges?

 

Click here to find out more information on custom charges.