How does 'Deliver to Store' work in Belgium & Luxembourg?
If your order is being delivered to Belgium or Luxembourg, you may be able to take advantage of our Deliver to Store option.
You can have your order delivered to a store on our Standard and, Express Delivery services.
If you select this delivery option, your order will be delivered to your local Mondial Relay store by choosing your local store at the checkout.
Your order will arrive within 4 working days*. For orders going to Belgium, the service costs €5.50 or is free for orders over €55. For orders going to Luxembourg, the service costs €6.50 or is free for orders over €55.
For orders going to Belgium, delivery is available Tuesday - Friday (excluding weekends and public holidays). For orders going to Luxembourg, delivery is available Monday - Friday (excluding weekends and public holidays).
- You can track your order in 'My Orders'.
- You'll get an email once your order leaves the warehouse so you can follow your parcel's journey.
- If you’ve placed multiple orders on the same day using the same delivery method, your orders may be shipped together.
- If the tracking link in your shipping confirmation emails is the same, your orders have been sent with one of our delivery partners and will be arriving at the same time. You’ll be refunded for any additional delivery charges you’ve paid for if we have combined your orders.
You'll receive an email to let you know when your order is ready for collection from your local store.
To collect your parcel, you'll need to take photo ID, such as a passport. Your parcel will be held at the store for 10 days before being returned back to us.
Just one more thing...
*We aim to meet our delivery promise, but delays and changes may happen – please see our Ts&Cs for more info.