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Delivery

How do deliveries to Singapore work?

Delivery to Singapore is available on our Standard and Express Delivery services. You can also get free unlimited standard and express delivery - click here for more information on our Premier Delivery service.

 

How does Standard Delivery work?

 

• It takes 6 working days* and costs SGD $12.00 or is free for orders over SGD $65. 

• Delivery is available Monday - Friday (excluding weekends and public holidays). 

• If your order has been sent with a trackable service, we'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be redirected to the carrier tracking page.

• Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

 

How does Express Delivery work?

 

• It takes 2 working days* and costs SGD $9.98.

• Delivery is available Monday - Saturday (excluding public holidays). 

• We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to the carrier tracking page.

• Once the parcel has reached the destination country, the Delivery Partner will attempt to contact you to confirm delivery or leave safe.

• The Delivery Partner will attempt delivery twice. Orders can be left in a safe place if you request of the carrier has been unable to contact you.

• If the parcel is unable to be delivered, the order will be sent to the nearest SF Express store store be collected. You'll need to show valid proof of ID or text message from SF Express with the tracking number to pick up your parcel.

• If the parcel isn't collected from the SF Express store after 5 days, it'll be returned to ASOS.


Click here to find out more information on customs.

 

Just one more thing....

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.