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Delivery

How do deliveries to Hong Kong work?

Delivery to Hong Kong is available on our Standard and Express Delivery services. You can also get free unlimited standard and express delivery with our Premier Delivery service, click here for more information.

 

How does Standard Delivery work?

 

• Your order will arrive within 5 working days and delivery is available Monday - Saturday (excluding public holidays).

• Standard Delivery costs HKD $85 or is free for orders over HDK $350.

• If your order has been sent with a trackable service, you'll receive SMS notifications on the status of your order once it's been shipped from our warehouse and you'll be able to follow the journey of your parcel. You can also track your order by logging into 'My Account' and viewing your most recent orders.

• Dependant on the Delivery Partner, you might be presented with delivery options during delivery including changing your delivery date, requesting leave with neighbour, requesting collect from a service point, requesting that your parcel is left safe, and requesting that your parcel is held for delivery on another date (for example if you're on holiday).

 

How does Express Delivery work?

 

• Your order will arrive within 3 working days* and delivery is available Monday - Saturday (excluding public holidays).

• Express Delivery costs HKD $345.

• We'll email you a link to your tracking information once your parcel has been been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders.

• Once the parcel has reached the destination country, the Delivery Partner will attempt to contact you to confirm delivery or leave the parcel in a safe location.

• The Delivery Partner will attempt delivery twice and orders will be safe only if you request it.

• If the parcel is unable to be delivered, the order will be sent to the nearest SF Express store to be collected. You'll need to show valid proof of ID or the text message from SF Express with the tracking link to pick the parcel up.

• If the parcel isn't collected from the SF Express store after 10 days, it'll be returned to ASOS.

 

Just one more thing....

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. ASOS cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.